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For many rural residents, satellite Internet used to be the only alternative to dial-up. Customers would tolerate slow speeds and weather-related outages because they simply had no better option.

Jeff H. of Millersburg, MO was one of those customers. While his satellite Internet used to be sufficient for him, the satellite dish quit working one day.  A technician came out and fixed it right away.  "A day or two later I got a phone call," Jeff says. "I was told that I had to pay over $300 or pay a monthly service fee."  Jeff decided to do neither.