James Hicks - Socket's You-Make-The-Difference Award Winner for August 2014!
Congratulations to James Hicks, Business Technical Support Agent, for being named the August recipient of Socket’s You-Make-The-Difference award!
And James has now won this award three times since starting at Socket in 2011. Each time, he’s been lauded for his exemplary dedication to fixing any problem that comes across his desk – from customers’ technical issues to helping his coworkers stay positive (often with his drawer full of candy).
“James is incredibly diligent and tenacious in his quests to resolve issues with positive outcomes,” said a coworker who nominated him for the award. “It leads to happy customers.”
Originally from Kenoma, MO, James moved to Columbia in 2011 after his brother, fellow employee Nelson, recommended he apply to Socket. He’s been here ever since, along with his cat, Dog (so named for acting decidedly un-cat-like. His nieces disagree with the name and have been calling him Cocoa instead).
"It's a honor to even be nominated," said James. "I'm glad my coworkers find me helpful."