Legal Records Request and Subpoena Request Serving Process Policy | Socket.net
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Notice to Parties Serving Valid Legal Process on Socket Telecom, LLC.
How to Reach Socket Telecom, LLC

Email:  regulatory@sockettelecom.com
Fax: (573) 777-9221

Socket Telecom, LLC mailing address:
Socket Telecom, LLC
Attn: Legal Records
2703 Clark Lane
Columbia, MO 65202

Status Requests and Questions
For security reasons, all questions must be submitted in writing along with a copy of the valid legal process and response. Please take note of all sections of this document – a complete submittal will assure we are able to respond in a timely fashion. Please Note: Socket Telecom, LLC will not provide user content without a U.S. search warrant.

Record Retention:

Identification of Internet Protocol Addresses:
Socket Telecom, LLC currently maintains its dynamic IP address log files for a period of from zero to fourteen days. If asked to make an identification based upon a dynamic IP address that was used more than 14 days prior to records request, Socket Telecom, LLC may likely not have information to provide.
Please Note: Socket Telecom, LLC’s system of allocating IP addresses uses Dynamic Host Configuration Protocol (DHCP).  Dynamic IP users are not assigned a single or constant IP address. Dynamic IP addresses are assigned and have the potential to change at any time. As a result, it is necessary in all requests for subscriber information linked to a specific IP address that you supply specific date and time including time zone of the incident when an IP address is involved.

Identification of Records Based on Telephone Number:
Socket Telecom, LLC can only provide account information on telephone numbers for which we currently or have historically provided service. Socket Telecom, LLC retains the following information about telephone toll calls for a period of 18 months, as currently required by Federal Communication Commission regulations §42.6: the name, address, and telephone number of the caller, telephone number called, date, time, and length of the call.

Record Retention Timeline

The following retention policies generally apply to frequently sought records:
Dynamic IP Assignment Logs: 0-14 Days
Call Records: 18 Months
Other Records: Variable
Preservation Requests: 90 Days

Customer Notification Policy

For civil legal process - It is Socket Telecom, LLC's policy to notify customers upon receipt of a civil subpoena demand of their account information. There is a two week wait period before disclosure of information.
Socket Telecom, LLC will advise the customer that the information will be disclosed unless Socket Telecom, LLC is in receipt of a document seeking a court approved protective order prior to the date on which Socket Telecom, LLC must legally comply with the demand.
Fee for Civil Subpoena Processing: Socket Telecom, LLC charges a fee for the processing of civil subpoenas.

For criminal legal process - Socket Telecom, LLC will notify customer upon receipt of a subpoena for criminal legal process unless confidentiality is specifically required by the order. Please obtain a sealed order if confidential treatment is required.

Required Information to be submitted:

  • Subpoena or Court Order

and,

  • Subscriber IP

and/or,

  • Email Address

  • Telephone Number

and,

  • Date/Time & Time Zone

  • What responsive information is required

Cost Reimbursement (Authorized under 18 U.S.C. § 2706)
Socket Telecom, LLC, reserves the right to require payment in advance, to withhold delivery of information until payment is received and to seek enforcement of charges. Non-binding estimates can be provided to the requesting parties. However, entities that fail to pay charges must serve process by the registered agent within the appropriate state and requests for expedited response will not be granted.

Cost Reimbursement Fees: (Authorized under 18 U.S.C. § 2706) 
Socket Telecom, LLC will provide an estimate upon request. Please fax all required documentation and state on fax cover sheet, “Estimate Request”.

Civil Subpoenas:

  • $25.00 per customer or IP notification and processing fee and $125.00 hourly fee. One hour minimum per customer or IP.

Criminal Subpoenas:

  • $125.00 hourly fee. One hour minimum per response.

Please Note: No charge for matters relating to child pornography or child endangerment investigations, or investigations involving harassing or abusive calls.
Requests based on IP addresses must include date and time information including time zone.