HOW TO READ YOUR BILL

We’re excited to share that we’re rolling out several improvements over the next few months designed to make your experience smoother and better than ever—including a fresh new invoice layout, an upgraded eCare customer portal, and a faster, more convenient payment portal. These updates may bring a few

changes at first, but they’ll ultimately make managing your account easier and more enjoyable.

 Customer Information – Account number, statement date, and service address.

 Account Summary – Payment amount, including current charges, any past due balances credits, and payment date.

 Contact Information – Should you need to reach us.

 Ways to Pay – Payment method options available.

 Payment Stub – Return with payment or keep for your records when paying by other methods.

 Payment Information – Payment amount to be submitted and due date.

 Customer Billing Address – Could differ from your service address.

 Account Service Summary – Breakdown of your monthly services.

Introducing an Easier Way to Pay and Manage Your Monthly Bill

Socket Fiber is excited to announce the launch of an all-new bill payment system. This upgrade will 

provide you with a more advanced, flexible and comprehensive bill-management experience. 

As a user of the previous platform, we wanted to share how this change will affect the status of any current 

scheduled payments within the platform, as well as other changes you can expect during this transition. 

Please note that the legacy payment system will no longer be active and your payment information and 

future scheduled payments will be securely and permanently deactivated. To authorize and schedule 

payments within the new system, a quick registration process is required. 

Frequently Asked Questions

• What is changing?
• What payment methods and payment options are available?
• When will the new system be implemented?
• Will there be an interruption of online bill payment services during the update?
• If I am a pre-existing user of the former online payment system, will I need to re-register?
• Can I set up AutoPay from the one-time pay portal?
• Where do I find my new bill?
• Will I still receive a paper copy of my bill?
• What payment types are subject to a fee?