General FAQs

Find answers to common questions below. Need more help? Our local support team is here for you. Call us at (800) 762-5383.

All About Socket Fiber Internet

What is fiber internet?

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Fiber optic internet uses pulses of light traveling through thin glass strands to deliver data at incredibly fast speeds. This technology enables smooth video calls, lag-free gaming, quick file uploads and downloads, seamless streaming, and can easily handle multiple heavy internet users in your home.

What is the difference between fiber and cable internet?

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Cable internet uses copper wires that were originally built decades ago for TV service. Fiber optic uses glass strands specifically designed for high-speed data transmission at nearly the speed of light. The result? Faster, more reliable internet service.

Is Socket Fiber available in my area?

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Check your area's availability here to see if Socket Fiber is available at your address.

What different speeds does Socket Fiber have?

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We offer 300 Mbps, 500 Mbps, 1 GIG, 2.5 GIG, 5 GIG, and 10 GIG plans. Visit shop.socket.net to see which speeds are available in your area.

What's included in your plans?

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Your plan includes free installation and one free router. Additional routers are available for $12 per month.

Do you offer bundled services (internet + home phone)?

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Yes! Bundle internet and phone service for one simple, easy-to-understand bill with all monthly taxes included.

Are you expanding to new areas?

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Absolutely! We're always growing. If you want Socket Fiber in your area, fill out our interest form - the more requests we get, the sooner we can bring fiber to your neighborhood.