SDS - Circut Ordering:

Socket is seeking a dynamic individual for a service delivery specialist position in the circuit ordering group.  Primary responsibilities include ordering circuits for our residential and business customers from various LECs.  Person in this position must be a quick learner and have a strong technical aptitude. Individuals in this position should possess the ability to multitask in a fast-paced environment. 

Duties fall into the 5 main categories of circuit ordering, quotes & 3rd party circuits, pre-engineering, circuit database, and local number portability. 

JOB DUTIES include but are not limited to the following:

  • Oversee assigned tasks and responsibilities required to successfully complete business customer’s transition to Socket’s network; assist with the transition of residential customers, as well
  • Work closely with the Socket teams to ensure the delivery due dates and project deadlines are met
  • Work with vendors and consultants to resolve issues related to Socket-owned outside plant
  • Create and maintain documentation for existing and new processes and procedures within the major functions of the role 
  • Accept circuits, based on updates within the different LEC order systems or through head to head testing with LEC personnel
  • Place all T1, fiber, DS3, PRI, xDSL, etc., circuit orders with the appropriate LEC
  • Select hardware needed to serve a customer with a particular circuit type
  • Maintain the Circuit Database
  • Enter information into Circuit Database for new circuits and updates existing circuit as needed
  • Ensure accuracy of all circuit ID’s, circuit statuses, and start & end dates, and other circuit information
  • Assist with Accounting when dealing with circuit billing disputes
  • Place all number port orders with the appropriate LEC
  • Monitor port orders, ensuring all issues related to the port order are addressed in a timely manner.

POSITION ATTRIBUTES:

  • Willingness to assume ownership and responsibility
  • Possess problem solving and strong analytical skills
  • Exhibit strengths in communication (both written and verbal)
  • Highly adept at building rapport within a professional environment and with external parties 
  • Must be pro-active and very responsive to customer needs
  • Be a quick learner and possess a strong sense of self-motivation 
  • Proven ability to work in a fast paced, time critical environment
  • Excellent attention to detail is a must
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