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Danielle is our non-emergency (and let’s be honest, occasional emergency) dispatcher, making sure our agents and installers all end up where they need to be with enough time to actually get there. As she puts it, she spends most days playing Tetris – but with people and job requests instead of blocks.


Jim's been with Socket since the early days of our fiber construction projects, which were what initially drew him to the company. Six years later, and he's one of our foremost experts on fiber deployment, installation, and construction.


winning Socket’s You-Make-The-Difference Award for March! Joshua is a part of our business technician team, and helps keep our business customers up and running. From navigating complex hosted phone issues, to simpler (but no less important) questions about email or passwords, he listens and responds to customer issues. And he has a unique outlook on it, too.