Industry: Legal Services
Socket Services: Hosted Business Phone System, Dedicated Internet, Call Twinning, Direct Inward Dial (DID), Auto-Attendant, Call Forwarding, Voicemail to Email
Location: Jefferson City, Missouri
TIME ISN'T ALWAYS A LUXURY WHEN OPENING A NEW BUSINESS
In three weeks, Call & Gentry would be opening its doors, and the staff was in overdrive preparing the new office for business. Not only did they need a state-of-the-art voice and data system, but they needed it fast.
KEEPING BUSINESS FLOWING
Within three weeks, Call & Gentry was on its way to becoming the technologically superior firm that founding members Jason Call and Chip Gentry had envisioned. Using bandwidth provided by Socket, the firm was able to access and back up all client data using the cloud. They now rely heavily on CLIO, a firm management software program, in keeping the office nearly 90% paperless.
The office also uses cloud technology for its Hosted PBX system, allowing for easy movement of phone and extensions. This meant business continued uninterrupted, even in the chaotic early days.
ACCESSIBILITY AND DISASTER RECOVERY
If disaster were to strike in the office, Call & Gentry would still need immediate access to client files and the ability for clients to contact them. This would be possible since the majority of the firm's information is stored in the cloud. Cloud storage in combination with the capabilities of a Hosted PBX phone system would allow for "business as usual" with uninterrupted service to clients.
In addition, the Hosted PBX system provides features for maximum flexibility and efficiency, such as the ability to seamlessly transition calls from desktop phones to personal cells. Attorneys and staff can access files and make calls from wherever they happen to be - from Missouri to Tokyo.
"I can always be accessible," said Chip Gentry, founding member. "And that's security for our clients."