Service Delivery Coordinator:

Location: Columbia, MO

Hours: Full-Time

Requirements: Qualified candidates must have a Bachelor’s Degree (B.A) or equivalent; or 6-10 years of related experience and /or training; or equivalent combination of education and experience. Experience in Order Management and Customer Service preferred. A minimum of 4 years’ experience in provisioning and design required. Must be proficient in Microsoft Office.

Position Responsibilities:

  • Managing, planning, and directing the overall order and service related activities for the company’s customer service function to ensure all expectations and intervals are met.
  • Implementing the appropriate provisioning plan for each customer.
  • Maintaining and updating documentation for standardization.
  • Managing internal resources (tangible and intangible) to meet deadlines.
  • Managing escalations against vendors when dates are slipped or are in jeopardy.
  • Coordinating vendor meets and testing activities.
  • Tracking orders and provide status to staff and outside vendors/carriers.
  • Performing other duties as assigned.
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