Network Operations Engineer:
Location: Columbia, MO
Requirements: Bachelor’s or Associates degree in an Information Technology or Telecommunications field with two or more years of practical experience in Internet and Networking technology and/or system administration is required. Equivalent work experience may be substituted for a degree. Certification in Networking, System Administration and/or Network Security desired.
Specifies, builds, implements, administers, maintains, and improves Socket’s external and internal voice, video, and data network, and the servers and applications for both internal and customer use.
Assists current and potential customers when issues arise that are escalated to the operations department. Develops and maintains sound security practices on all network equipment.
Maintains and administers the computer applications used in the operation of the business and to provide service to our customers. Tracks the inventory and location of assets and circuits used in the operation of the network.
Participate in the network operations on-call rotation. Maintain, monitor, and test backups of all servers, personal computers, and configuration data for all network equipment.
Research, develop, and implement new technology to improve the current services available to customers, to provide new services to customers, and to improve Socket's efficiency. Monitor and optimize network capacity and reliability.
Interpersonal and verbal communication skills to professionally handle customer concerns and develop positive working relationships with technical and non-technical users. Ability to work independently with little or no supervision.
Technical skills including extensive familiarity with the use of computers and peripherals; familiarities with standard office applications as well as both open source and commercial operating systems as related to both desktop and network infrastructure.