Field Services Technician:

Location: Columbia, MO

Hours: Full-Time

Requirements: Qualified candidates must possess a clean driving record and an associate’s degree from a two-year college or technical school or equivalent; or 2-3 years of related experience and /or training; or equivalent combination of education and experience.  Experience in Order Processing and Customer Service preferred. Experience installing CAT 3 and CAT 5 cabling as well as LAN/WAN experience is required. Candidates must be fast learners.

Position Responsibilities:

  • Maintaining written installation procedures.
  • Testing all services and products after installation.
  • Working with customer service staff and customer, to resolve issues.
  • Handling questions and concerns presented by customers and vendors.
  • Communicating with various LECs to resolve issues affecting port dates.
  • Completing customer number port by working with the customer’s PBX vendor and/or Alarm system vendor to ensure successful turn-up of services prior to and during customer transition.
  • Completing tasks on time.
  • Performing other duties as assigned.
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