Business Technical Support:

Socket is seeking dynamic individuals with excellent customer service skills, a positive & professional attitude, and a desire to succeed. Must have a strong technical aptitude, ability to multitask, work with little supervision and as a team.
  
The persons in this position will provide quality technical support to current Socket business customers via phone and e-mail.
 
Responsibilities include:

  • Troubleshooting and problem solving technical issues affecting Socket’s business customers.
  • Documentation of customer interaction through trouble tickets.
  • Providing timely and consistent follow up to Socket’s business customers.
  • Contributing to the collective resources and knowledge of the Business Center department.

 
Associates Degree and/or equivalent work experience in the Telecommunications/Internet field is preferred. Qualified candidates must be a high school graduate or possess a General Education Degree (GED). Four years related college, trade school, or two years job-related experience in customer or technical service field preferred. ATSA/IN required; ATSA-UCAS, -UCSS, -IPBG, -UTM and Broadworks training preferred. Candidates must possess excellent customer service skills, a positive & professional attitude, as well as a desire to succeed. Must have a strong technical aptitude, ability to multitask, work with little supervision and as a team.
 
Socket is a fast-paced, growing company with exceptional opportunities for motivated people.
 
Positions available in:
Columbia, MO

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