Technical Support

First, try restarting your router by unplugging it for 30 seconds, then plugging it back in. Run a speed test online to check your speeds. If you're still experiencing issues, give us a call at 1-800-SOCKET-3.

Unplug your router from power for 30 seconds, then plug it back in. Wait 2-3 minutes for it to fully restart and reconnect.

Visit a website like speedtest.net on a device connected to your WiFi. For the most accurate results, test on a device connected directly to your router with an ethernet cable.

• Check if the WiFi light on your router is on
• Restart your router (unplug for 30 seconds, plug back in)
• Make sure you're using the correct WiFi password
• Try moving closer to the router
• If issues persist, call us at 1-800-SOCKET-3

• Restart your router (unplug for 30 seconds)
• Check that all cable connections are secure
• Test your internet on multiple devices
• Run a speed test
• If problems continue, call us at 1-800-SOCKET-3

It depends on what plan you have. But generally, our routers can handle dozens of connected devices. With fiber internet, you'll have plenty of bandwidth for everyone in your household to stream, game, and work simultaneously. If you're wondering what plan you should get, call us at 1-800-SOCKET-3, and a Socket representative can help you choose the best option for your lifestyle.