James Hicks - Socket's You-Make-The-Difference Winner for December 2013

 

It’s not surprising that James Hicks, a business technical support agent, was chosen as Socket’s You-Make-The-Difference award winner in December. He’s been nominated numerous times by his coworkers, in nearly every department he’s been a part of.

This is also James’ second win; he had previously been awarded the title in November 2011, just a few months after starting at Socket as a residential tech support agent. In his current position, James helps business customers with any service issues, as well as helping serve as a resource for his fellow agents, even in other departments.

“Time and time again he has gone above and beyond to help not just his department but other departments with anything requested of him. He is always willing to take time out of his busy task schedule to train others,” said a fellow coworker. “He doesn't just show them {how to perform tasks}, he also explains why it works the way it does.”

James is originally from Kenoma, MO, and moved to Columbia in May of 2011. He is one of Socket’s go-to experts on classic video games, science fiction novels, and turn-based strategy games.

“It’s an honor to win,” said James. “Also it’s great timing with the parking spot, it’s really cold out.”

Congratulations, James!