Our techs always love hearing from customers they've helped out. Even if it's their job, it's still nice to hear it was a job well done.
Take this email we received about residential tech agent Jesse M., for example:
"Just had a super nice young man from my internet service of Socket.net help me reconfigure my DSL modem, he was so patient with me and talked me thru it all, he made my day for me, what a wonderful young man he is, Thank You again Jesse. I have been with socket for many years and this young man should be commended for his patience and kindness, specially since I am an older lady but he was so kind and patient with me. God Bless him." [sic]
If there's a tech you'd like to tell us about, drop us a line! Send an email to firstname.lastname@example.org, or complete our customer survey at www.socket.net/survey.