Culture Blog | Socket Telecom
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October 1-5 is Customer Service Appreciation Week, a time to recognize and thank employees dedicated to taking care of customers.

Here at Socket, everyone is involved in making the customer experience exceptional. So to celebrate, we’ve been having some festivities around the office!

Every month, Socket employees nominate and vote on a co-worker who best exemplifies our Core Values and Beliefs. This month, we picked Jason Vander Veen, Residential Supervisor.

By the way, “Residential Supervisor” is actually short for “Residential Customer Service and Tech Support Supervisor” – quite the mouthful! Jason oversees both sections simultaneously, a talent that puts even the most ambidextrous among us to shame.

What would you do if the phones at your business stopped ringing?

More importantly, what would your telecom provider do?

We’ve all become so dependent on our voice and data networks that we cringe even thinking about a disaster. But the fact is that they happen.