This is Rachael’s second time winning the award – the first time, she was our front desk receptionist, and the very first face customers saw when visiting. Since then, she’s joined our team of Business Center Coordinators, which helps handle our business customer accounts and takes care of any billing or support issues.
Danielle is our non-emergency (and let’s be honest, occasional emergency) dispatcher, making sure our agents and installers all end up where they need to be with enough time to actually get there. As she puts it, she spends most days playing Tetris – but with people and job requests instead of blocks.
Jim's been with Socket since the early days of our fiber construction projects, which were what initially drew him to the company. Six years later, and he's one of our foremost experts on fiber deployment, installation, and construction.