As many of you know, our employees recently collected funds for the Walker family, who suffered a tragic house fire last month in Millersburg. Thanks to the generous contributions of so many, we were able to deliver gifts on Christmas Eve, in hopes of making the holidays a little brighter for this family.

Thank you to everyone who donated, and to the Columbia Best Buy and Fulton Moser’s for helping with the cause. If you’d still like to help the family, please send us a direct message and we’ll put you in touch with the right folks.

It’s not surprising that James Hicks, a business technical support agent, was chosen as Socket’s You-Make-The-Difference award winner in December. He’s been nominated numerous times by his coworkers, in nearly every department he’s been a part of.

This is also James’ second win; he had previously been awarded the title in November 2011, just a few months after starting at Socket as a residential tech support agent. In his current position, James helps business customers with any service issues, as well as helping serve as a resource for his fellow agents, even in other departments.

In November, we honored Jonathan Camp with our monthly You-Make-the-Difference Award.

"Jonathan Camp is an excellent tech. Not only that, he is an excellent human being," said a co-worker who nominated him for the award. "He is the personification of customer service and tech support excellence."

Jon came to Socket in May 2011 because he wanted to be part of a growing company with an emphasis on customer service. He also thought it'd be a great place to apply his knowledge in networking.