Happy New Year!

We've been busy installing new customers over the past few months after the final portions of our coverage area officially opened for sales this fall.

However, the weather lately has not been ideal for installations. Our construction crews are not able to bury lines directly to new customers' homes because of the frozen ground.

As many of you know, our employees recently collected funds for the Walker family, who suffered a tragic house fire last month in Millersburg. Thanks to the generous contributions of so many, we were able to deliver gifts on Christmas Eve, in hopes of making the holidays a little brighter for this family.

Thank you to everyone who donated, and to the Columbia Best Buy and Fulton Moser’s for helping with the cause. If you’d still like to help the family, please send us a direct message and we’ll put you in touch with the right folks.

It’s not surprising that James Hicks, a business technical support agent, was chosen as Socket’s You-Make-The-Difference award winner in December. He’s been nominated numerous times by his coworkers, in nearly every department he’s been a part of.

This is also James’ second win; he had previously been awarded the title in November 2011, just a few months after starting at Socket as a residential tech support agent. In his current position, James helps business customers with any service issues, as well as helping serve as a resource for his fellow agents, even in other departments.