It’s not surprising that James Hicks, a business technical support agent, was chosen as Socket’s You-Make-The-Difference award winner in December. He’s been nominated numerous times by his coworkers, in nearly every department he’s been a part of.

This is also James’ second win; he had previously been awarded the title in November 2011, just a few months after starting at Socket as a residential tech support agent. In his current position, James helps business customers with any service issues, as well as helping serve as a resource for his fellow agents, even in other departments.

In November, we honored Jonathan Camp with our monthly You-Make-the-Difference Award.

"Jonathan Camp is an excellent tech. Not only that, he is an excellent human being," said a co-worker who nominated him for the award. "He is the personification of customer service and tech support excellence."

Jon came to Socket in May 2011 because he wanted to be part of a growing company with an emphasis on customer service. He also thought it'd be a great place to apply his knowledge in networking.

As Internet users expect more multimedia content, many businesses are adding video and audio files to their websites. However, it is important to ensure your Web hosting space can handle extra traffic before adding any type of multimedia content.

Before adding content, make sure you have the space to do so before you prevent yourself from receiving email, run out of space halfway through the files you want to add, or worse, crash your website.