Our techs always love hearing from customers they've helped out. Even if it's their job, it's still nice to hear it was a job well done.

Take this email we received about residential tech agent Jesse M., for example:

As with most places online, Facebook has its fair share of people willing to trick others for their own gain. The end goal of many of these schemes is to either gather sellable information, like emails or passwords, or to get the victim to install malicious software.

Being aware of how these scams work can help stop their spread, so if you spot one, make sure your friends know too!

For many rural residents, satellite Internet used to be the only alternative to dial-up. Customers would tolerate slow speeds and weather-related outages because they simply had no better option.

Jeff H. of Millersburg, MO was one of those customers. While his satellite Internet used to be sufficient for him, the satellite dish quit working one day.  A technician came out and fixed it right away.  "A day or two later I got a phone call," Jeff says. "I was told that I had to pay over $300 or pay a monthly service fee."  Jeff decided to do neither.