When you think about television service, we’re guessing certain things come to mind. And we’re guessing a lot of them aren’t good.

Lengthy contracts. Rates that creep up a little bit higher every month. Service outages, especially when the weather’s bad. Customer service that’s impossible to reach. Overall, just a hassle to deal with.

That’s why, when Socket decided to launch TV service over its fiber network in Fulton, as well as parts of rural Callaway and Boone Counties, we wanted to make sure we did things differently.  

Jacob Campbell

Congratulations to Jacob Campbell, Technical Support Agent, on winning this month’s You-Make-The-Difference award!

Jacob has been a part of our residential tech support team for over a year. As a Tier II agent, he not only helps with troubleshooting customer issues, but also helps with training and supporting new agents that are just learning the ropes.

“Many of my coworkers agree; they wouldn't be growing or where they are today, if he hadn't been there helping with problems and solving issues,” said a coworker who nominated him for the award.