Jacob Campbell

Congratulations to Jacob Campbell, Technical Support Agent, on winning this month’s You-Make-The-Difference award!

Jacob has been a part of our residential tech support team for over a year. As a Tier II agent, he not only helps with troubleshooting customer issues, but also helps with training and supporting new agents that are just learning the ropes.

“Many of my coworkers agree; they wouldn't be growing or where they are today, if he hadn't been there helping with problems and solving issues,” said a coworker who nominated him for the award.

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Don't believe everything you read on the Internet. And definitely don't believe everything you read on Facebook! Here's a few of the latest hoaxes to float around on social media:

Keep Facebook from owning your photos (with legal mumbo-jumbo)!

This hoax has made a revival as of the new year, but it’s actually a few years old. Due to a “policy change,” Facebook is (supposedly) claiming ownership of everything you’ve ever posted to the site, including all photos. However, you can exempt yourself from this policy change by copy/pasting a wall of legal jargon to your Facebook page.

The problem is, there hasn’t been a policy change. Back in 2012, when this hoax first made the rounds, Facebook clarified that it hadn’t claimed copyright over anything, photos or otherwise.

Even if this hoax were true, that wall of text your friends are posting still wouldn’t do anything. Signing up for Facebook means accepting their terms of service – and you can’t just change that by posting something saying you don’t agree after the fact.

Scott Stratman holds Socketeer of the Year trophy

10 years ago, Socket’s owners decided to honor one of our monthly You-Make-The-Difference Award winners based on their embodiment of our Core Values and Beliefs. As a result, a yearly tradition was born.

We are pleased to announce our tenth annual winner of the Socketeer of the Year award – Scott Stratman!

Other than owner George Pfenenger, Scott is the longest serving employee at Socket, having started here back in 1996. At the time, the company had fewer than a dozen employees, and only sold dial-up Internet service (we've grown a lot)!

Since then, Scott has become our Network Facilities Manager, working to make sure Socket’s network remains healthy as we continually add new services to it. His years of knowledge and experience with Socket are always a valuable resource for teammates to draw on, as well.