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Adjust Font  Welcome Pneumatek!As a new Socket Internet customer, we promise to help make the transition from Pneumatek as seamless as possible.Below is some basic information and updates about the transition of your Internet & E-mail services for your knowledge and reference. LAST UPDATED: 4-10-08 Contact Information for Socket Socket's local support people are ready to answer any questions or help you with any problems. Please do not hesitate to contact us! Contact Socket by calling: 1-800-762-5383 Alton - 417-778-1564 Koshkonong 417-264-2107 Mammoth Spring, AR 417-264-2107 Thayer 417-264-2107 West Plains 417-853-5010 View Your Local Town Number Open seven days-a-week 8:00 a.m. 10:00 p.m. Monday - Friday 11:00 a.m. - 8:00 p.m. Saturday & Sunday Socket P.O. Box 7716 2703 Clark Lane Columbia, MO 65202 ESTIMATED Transition Timeline: No. Socket will honor all current services and prices, so there will be no price changes for your current service. The frequency and method in which your account is billed will also stay the same. If you have a prepaid account, you will not receive an invoice until your account is up for renewal. When is my Internet payment due to Socket? Please call 1-800-762-5383 or send in payment via credit/debit card or check by the 20th of the month your bill is received. Do I need to change my dial-up number? No, the local dial-up number you currently use for the Internet will NOT need to change. You will not experience any downtime during the transition of your new Socket Dial-up Internet service. Does my e-mail address change? Not yet. However, within the next 12 months your @tekwave.us or @tek-web.com e-mail address will need to change to an @socket.net. Our friendly support agents will help to make this transition as smooth as possible. Please call if you would like to change your e-mail address immediately at 1-800-762-5383. Will I lose any old e-mails? There should be no loss of messages during the Wednesday, April 16, 2008 e-mail transfer. If you notice any missing messages, please contact Socket tech support at 1-800-762-5383. How do I continue to check my Pneumatek e-mail account? If you do not already, please begin using Outlook Express to manage your @tekwave.us or @tek-web.com e-mail. Our tech support agents are standing by to help you set up your Outlook program if you need assistance. Socket's Web Mail Center is also available to check and send your e-mail when you are away from your normal computer. Log in by following the directions below:
2 - Enter in your entire e-mail address (including @tekwave.us or @tek-web.com). 3 - Enter in your password. 4 - IMPORTANT: Change the Mail Server to mail.tekwave.us or mail.tek-web.com. To help filter unsolicited junk mail from reaching your e-mail address, Socket blocks the following executable files which are commonly used for harmful virus transfer: .exe, .cpl, .pif, .vbs, hta, cmd, .bat, and .scr. Please contact Socket if you have any questions at 1-800-762-5383. Payment Options Socket provides several payment options for your convenience. You can receive your bill by mail or e-mail. You can view and pay your account ONLINE at MY ACCOUNT or simply set up an automatic payment. Automatic withdrawals through credit card or direct debit makes paying your Socket bill easy. Please contact a Socket customer service representative at 1-800-762-5383 to set up an automatic payment for your new Socket account. Acceptable Use Policy and Terms of Service Please be familiar with Socket's Acceptable Use Policy and Terms of Service. Questions? If you experience any problems, please do not hesitate to call our local customer service and tech support agents at 1-800-762-5383. We are ready to help solve any questions and check that all your services and account information was transferred from Pneumatek correctly. Again, we appreciate your patience during this transition period and we thank you for being our customer! Why will I enjoy Socket's Internet? Over the past 12 years, Socket has grown to be Missouris largest, local Internet provider. We maintain the fastest, private dial-up network in the state to offer high-quality Internet speeds with personal support. Our technology and product availability has continued to expand with the fast-paced industry to include local telephone service, High-Speed DSL, Web Hosting, and more (Click to learn more About Socket...) Other Services & Information: High-Speed DSL Internet Accelerated Dial-up Internet PC-cillin Internet Security 2008 Business Telephone Service Referral Award Program Customer Homepage - News, weather, search, etc. at www.socket.net/customer Web Mail Center Terms of Service Acceptable Use Policy Contact Us Read why loyal Socket customers throughout Missouri would recommend Socket to you at www.socket.net/testimonials.
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