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Support Center

Technical Support
IMPORTANT VIRUS INFORMATION
Virus Alerts
 Guidelines for Good Computer Upkeep
 Prevent future computer viruses and worms
 Recommended Virus Protection Software
 What do I do if I think I have a virus on my computer?
Internet Connection
How do I change my computer's dial-up number?
(Use for Nationwide Dial-up Numbers)

How do I create a new dial-up connection to Socket?

 How should my computer be set up to connect to Socket for dial-up Internet service?

How should my web browser (Internet Explorer, Netscape) be set up to access the Internet?
Accelerator
How do I download and install the Socket Accelerator?

E-Mail
How do I set up my e-mail program to receive and send e-mail?

Web Hosting and E-Mail Set Up
How do I set up my Web site and E-mail accounts?

Child-Safe Access
How do I set up a Child-Safe account on my computer?
Spam Filter Service
How do I change the protection level of my Socket Spam Filter?

How do I add legitimate addresses to my Socket Spam Filter "Friends List"?
How do I report a spam message that got through my Spam Filter?

STOPzilla Pop Up Blocker
Help with StopZilla pop up blocker.(Provided by StopZilla Support Team)
Disscussion Group
How do I setup my computer so I can participate in the USENET discussion groups?
NEW MEMBER SET UP
Set up your Socket Internet connection using the Connection Wizard.
Customer Service
CUSTOMER TOOLS
Tell us how we are doing by filling out our Customer Survey.

Helpful tips to cancel service with your current Internet provider.

The Socket Connection:Read interesting articles and find helpful computer tips in our monthly newsletter archive.


Main Office: office@socket.net
Billing Information: billing@socket.net
General Information: info@socket.net
Technical Support: support@socket.net

Toll Free Number: 1-800-SOCKET-3 (762-5383)
Find my local support phone number.

Call Center Hours of Operation:
Open 7 Days a Week
Monday-Friday: 8:00 a.m.- 10:00 p.m.
Saturday and Sunday: 11:00 a.m.- 8:00 p.m.
(Excluding appropriate holidays)
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