You are here

Home Phone Frequently Asked Questions

We don't like a lot of fine print.

And we're pretty sure you don't either. If you've dealt with other communications companies, you're probably asking yourself, "What's the catch?" With Socket, there isn't any.

However, if you're used to dealing with the "other guys," we understand that you may have questions. So we've compiled some of the most common things our representatives are asked about our home phone service.

Click on a question to jump to the answer below.

What does home phone service include?

Our home phone service includes unlimited local and long distance calling to the continental United States, as well as a long list of calling features (see below). All taxes and fees are included, so your monthly bill is easy to understand and never changes.

What additional features are available?

These features are all automatically included with your phone service:

  • Voicemail
  • Distinctive Ring
  • Busy Redial (*66)
  • Call Forward Busy
  • Call Forwarding
  • Call Return (*69)
  • Selective Call Accept (*64)
  • Selective Call Forward (*63)
  • VIP Alert
  • Caller ID Block
  • Anonymous Call Rejection
  • Selective Call Reject

If you'd like to activate any of these features, or need help setting them up, please give us a call at 573-817-0000.

How long will I be under contract?

With Socket's home phone service, you won't be! We also don't charge cancellation fees - we think customer service should keep our customers with us, not financial penalties.

Can I keep my phone number?

Absolutely! However, to make the transition as easy as possible, please do not cancel your current service until the phone number has been transferred to Socket. While other companies would not do so maliciously, starting a cancellation order, even for a future date, can delay or prevent us from accessing your number.

In some cases, you may be asked to provide an account number or port-out pin from your old phone provider as well.

Is it a "real" phone line?

Our phone service is a traditional POTS line (that's short for "Plain Ol' Telephone Service"). It's run over the same standard copper phone lines most other carriers use.

In select service areas, we're also able to offer phone service over direct, fiber-to-the-home lines. This service, from the user end, works exactly like the regular phone service - you'll still use the same phone jacks and handsets that you do with your current provider. 

What additional fees will I have to pay?

All monthly taxes and surcharges are already built right into your package, so there's no surprises on your bill. We also don't offer "intro pricing" or graduated pricing plans, so there's no worries about your bill changing from month to month, either.

What are the equipment fees that might not be included in service prices?

You'll have to provide your own handsets, but that's it. Our fiber-to-the-home packages include a battery backup, but that's also included in the package pricing.

What's the installation process like?

We do most of the work on the back end without you needing to be home. In some cases, we may need access to your NID (it's a small utility box, usually on the back or side of your home). However, as long as we have access to the property, you don't need to be present.

What kind of Customer Support will I have with my services?

All of our representatives and techs live and work right here in Missouri. So when you call us for support, you'll be speaking to someone local in a timely manner. We don't like to keep our customers waiting any more than they enjoy being on hold.

Will new lines and equipment be installed?

No. We use existing phone lines to provide services, but we may install a modem or router to provide Internet.

Will there be any downtime when transferring providers?

Usually, yes. It's often as little as 15 minutes, however it may sometimes last longer. In the event that you need to cancel your current services with another provider immediately, we'll do all we can to get you up again in as little time as possible.

Will Socket assist with inside wiring problems?

While we would love to be able to, we need to focus on bringing service to all our customers. Our dispatch charges for internal wiring issues are $60 per hour. We find that many personal electricians can work for less, and as a smaller local company, we want to encourage the support of local businessmen & women.

What kind of taxes and fees are included in the prices?

All of them. You won't have any surprises on your bill with Socket. Here are some examples of how the taxes break down in different service locations and an explanation of what each of the taxes actually are.

Federal Excise Tax

The federal telephone excise tax is a statutory federal excise tax imposed under the Internal Revenue Code in the United States on amounts paid for certain "communications services." This tax was a originally started as a luxury tax in 1898 to fund the Spanish-American War. Tax receipts now goes to general revenue, State, County, and City Sales Tax.

These are taxes imposed on sales of good and services by various government entities. The state of Missouri has a 4.225% sales tax. Other sales taxes may apply and will vary by customer location and jurisdiction.

City Franchise/License Tax

These are taxes imposed by cities that are applied specifically to telecommunications companies for the privilege of providing telecommunications services within city boundaries.

City/County E911 Tax

(Enhanced 911 Surcharge) This fee is authorized by state law and county voters to pay for the 911 or E911 emergency dispatch systems that can locate the caller's address.

Missouri Universal Service Fund

This surcharge is designed to recovery mandatory contributions to the Missouri Universal Service Fund that was established to help low-income and disabled Missourians receive discounts for voice telephone service. For more information please see

Federal Universal Service Fund

This surcharge is designed to recover mandatory contributions to the Universal Service Fund that is used to support affordable access to phone service for customers with low incomes and in high cost areas (such as rural areas) and to libraries, schools and rural health care providers for Internet access. For more information, see

Relay Missouri Surcharge

This fee is authorized by state law and the PSC to fund the special telephone system that allows the hearing impaired to make and receive phone calls and the Adaptive Telephone Equipment Program that provide equipment for the hearing impaired to access the phone network.