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Adjust Font  Welcome Zigs.netWe apologize for the interruption, but your Zigs.net account needs to be updated with Socket.If you have talked to a Socket representative lately: please call technical support at 417-588-7800 or 1-800-762-5383 to finalize your Internet set-up. If you have NOT yet talked to Socket: please read the instructions below and contact us and we will quickly complete the transition of your account from Zigs.net to Socket. As a new Socket customer, we promise to help make the transition from Zigs.net as easy as possible. Below is some basic information and updates about the transition of your Internet & E-mail services for your knowledge and reference. LAST UPDATED: 3-20-09 Contact Information for Socket Socket's local support people are ready to answer any questions or help you with any problems. Please do not hesitate to contact us! Lebanon: 417-588-7800 Toll-Free: 1-800-762-5383 View Your Local Town Number Open seven days-a-week 8:00 a.m. 10:00 p.m. Monday - Friday 11:00 a.m. - 8:00 p.m. Saturday & Sunday Socket P.O. Box 7716 2703 Clark Lane Columbia, MO 65202 Do I need to call to Socket to set up my account? Yes, if you have not yet received a call from a Socket customer service agent, please talk to our agents by March 20 to verify your account information and to set up your Socket Internet connection. Do I need to change my dial-up number? Depending on the local dial-up number you currently use for the Internet, it may need to be updated. If you have talked to one of our customer service or tech support agents, you will NOT experience any downtime during the transition of your new Internet service. Do I need to change my e-mail address? Not immediately, but it is best to change your @zigs.net e-mail address to an @socket.net e-mail address. We will be able to forward your @zigs.net e-mail to your new Socket e-mail address so you have no loss of e-mail. Our friendly tech support agents will help to make this transition as smooth as possible. Please call to change your e-mail address immediately at 1-800-762-5383. How do I check my new Socket e-mail account? If you do not already, please begin using Outlook Express to manage your @socket.net e-mail. Our tech support agents are standing by to help you set up your Outlook program if you need assistance. Socket's Web Mail Center is also available to check and send your e-mail when you are away from your normal computer. When is my Internet payment due to Socket? Please call 1-800-762-5383 or send in payment via credit/debit card or check by the 20th of the month your bill is received. Blocked Executable Files To help filter unsolicited junk mail from reaching your e-mail address, Socket blocks the following executable files which are commonly used for harmful virus transfer: .exe, .cpl, .pif, .vbs, hta, cmd, .bat, and .scr. Please contact Socket if you have any questions at 1-800-762-5383. Payment Options Socket provides several payment options for your convenience. You can receive your bill by mail or e-mail. You can view and pay your account ONLINE at MY ACCOUNT or simply set up an automatic payment. Automatic withdrawals through credit card or direct debit makes paying your Socket bill easy. Please contact a Socket customer service representative at 1-800-762-5383 to set up an automatic payment for your new Socket account. Acceptable Use Policy and Terms of Service Please be familiar with Socket's Acceptable Use Policy and Terms of Service. Questions? If you experience any problems, please do not hesitate to call our local customer service and tech support agents at 1-800-762-5383. We are ready to help solve any questions and check that all your services and account information was transferred from Zigs.net correctly. Again, we appreciate your patience during this transition period and we thank you for being our customer! Why will I enjoy Socket's Internet? Over the past 15 years, Socket has grown to be Missouris largest, local Internet provider. We maintain the fastest, private dial-up network in the state to offer high-quality Internet speeds with personal support. Our technology and product availability has continued to expand with the fast-paced industry to include local telephone service, High-Speed DSL, Web Hosting, and more (Click to learn more About Socket...) Other Services & Information: High-Speed DSL Internet Accelerated Dial-up Internet PC-cillin Internet Security 2008 Business Telephone Service Referral Award Program Customer Homepage - News, weather, search, etc. at www.socket.net/customer Web Mail Center Terms of Service Acceptable Use Policy Contact Us Read why loyal Socket customers throughout Missouri would recommend Socket to you at www.socket.net/testimonials.
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