Central Technology Services

Socket provides banks with the most reliable, high-speed network possible. Client Central Technology Services provides comprehensive IT support to 14 affiliate banks of Central Bancompany. Its 275 employees work tirelessly to maintain an efficient voice and data network for more than 3,000 employees at 126 branches in Missouri, Illinois, Kansas and Oklahoma. Challenge In the customer-oriented banking business, reliable voice and data networks are crucial. CTS realized it needed a solid contingency plan in case phone or electric lines at a bank location went down. Previously, CTS had worked with more than a dozen different providers to manage local and long-distance calling for the banks it supported. In the event of a network disruption, fixing the problem involved the tedious process of placing several phone calls and wasting valuable time on hold. Relationships with previous phone and Internet providers were impersonal and unproductive. Solution CTS turned to Socket to customize and streamline their communications network. Socket’s support system guaranteed that no matter what came up, business continuity would remain fluid between the bank locations and their customers. Socket helped CTS implement a disaster response process for all affiliate banks. If phone lines to one bank went down due to inclement weather or a cable cut, valued customer calls would be rerouted so none would be missed. The ongoing switch to Socket’s voice services involves the transfer of nearly 3,000 phone numbers with no interruption in service and will be completed in 2009. Result Socket offered CTS what no other company could: enhanced reliability and personal attention at a lower cost. By switching to Socket, the community banks CTS serves are able to function as efficiently as a national bank while maintaining the feel and atmosphere of a local company. Click here for a printable version. (Adobe Reader required)

www.centraltechnology.net Industry Information Technology/Financial Services Affiliate Banks Central Bank Jefferson Bank Ozark Mountain Bank Central Bank of Lake of the Ozarks First National Bank of Missouri Third National Bank Boone County National Bank First National Bank of St. Louis City Bank and Trust Company First National Bank of Audrain County Empire Bank ONB Bank & Trust First Central Bank Central Bank Trust & Investment Company Socket Services 25 Primary Rate Interface (PRI) circuits by 2009 2,800 Direct Inward Dial (DID) numbers by 2009 10 Mbps DS3 Internet, burstable to 45 Mbps 10 Mbps fiber Internet connection, burstable to 20 Mbps 23 T1s for wide area networks Geographical Location Jefferson City