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Dear Techie: Is paying bills online safe and if so, how do I do it?
Paying your bills online can be simple, safe and convenient. You can pay bills directly through your bank, or separately through each of your service providers.
Many banks offer online bill paying services, which allow you to pay all your bills in a matter of minutes. Money is directly transferred from your account to the service providers you set up accounts for, such as your electric company. If you are unsure whether this service is available to you, or how to use it, contact your financial institution.
You can also pay bills online through your service providers' websites. This method requires you to give each provider authorization to deduct money from your bank account each time you request. For those that allow you to pay online, you will need to provide a voided check or your bank account or credit card information. This should be done either in person or through a secure website. Never provide bank account information via e-mail.
In order to keep your financial information private and secure, remember to verify website security before submitting your personal information. Always ensure the address bar begins with "https" before entering financial information, since this signifies a secure website. A closed padlock or unbroken key icon in the bottom of the Web browser is another good indication the website is secure. Finally, monitor your bank statements closely to watch for any fraudulent or mistaken charges.
Sam Phuon, Technical Support
support@socket.net
Have a question for Dear Techie? Send it to editor@socket.net.
Socket at Spring Events
Socket is making the rounds at home and garden shows and other Missouri events.
In February, we visited the Polar Plunge on February 19, which raised more than $62,000 for Special Olympics athletes!
We also visited with residents at the Jefferson City Home Show.
Here's where you can find us throughout the next few weeks:
Mid-Missouri Home and Lifestyle Expo: Feb. 25-27, Hearnes Center Fieldhouse, Columbia, MO
Sedalia Home & Lifestyle Show: Mar. 12-13, Mathewson Exhibition Center
Kirksville Spring Expo: Mar. 26, NEMO Fairgrounds
Hope to see you there!
To learn more about Socket's community involvement and to view more pictures of Socketeers in action, visit www.socket.net/community.
![]() Socketeers (from left) David, Josh, Dave, Wayne, Chelsea and Scott braved the icy waters to benefit Special Olympics Missouri at the Polar Plunge. |
![]() Socketeer Dustin (left) and Socket spokesperson Bill (right) at last year's Sedalia Home & Lifestyle Show. |
Socketeer Spotlight: Chris Green, Customer Service Supervisor
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Chris Green was chosen as Socket's You-Make-the-Difference-Award winner for February. Chris joined Socket in October 2009 as a customer service agent. Earlier this year, he was promoted to customer service supervisor.
"Chris has stepped up and provided the leadership the department needed," said a co-worker who nominated Chris for the award. "He is the customer's advocate and supports his employees."
Chris is originally from Flat River, MO, but has lived in Columbia, MO for almost two years. In his spare time, he enjoys volunteering, watching TV or playing with his pet guinea pigs.
"It was really unexpected to win this award," said Chris. "I am very appreciative of my staff for helping me make such a difference. It's an honor to work with such good people."
Socket's You-Make-the-Difference Award is given monthly to the employee who best exemplifies Socket's Core Values and Beliefs. Recipients of the award are nominated and voted on by their peers. To view other winners, visit www.socket.net/ymtd.
Sites of the Month
Three great Web sites to check out in March:
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Missouri Gas Prices (www.missourigasprices.com)
With gas prices on the rise, find the cheapest gas in your area with a quick search before you head to the pump. -
Do-it-Yourself or Not? (www.diyornot.com)
Estimate the cost of a do-it-yourself project, then compare to the price a professional would likely charge to determine the better option. -
Med Help (www.medhelp.org)
Enter prescription and over-the-counter medications to see if there are any harmful interactions with other drugs, food or drink.
Do you have a great Web site to share with others? Send it to editor@socket.net.
Contact Information, Comments and Suggestions
Contact us...
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Find us at:
2703 Clark Lane
Columbia, MO 65202 - Call us at 1-800-SOCKET-3 (1-800-762-5383)
- E-mail your billing and account questions to office@socket.net
- E-mail your technical questions to support@socket.net
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Mail your bill to:
P.O. Box 7716
Columbia, MO 65205 - Make payments online at www.socket.net/myaccount
- Connect with us on Facebook at www.facebook.com/socketinmo
- Follow us on Twitter at www.twitter.com/socketinmo
We are listening...
- Fill out Socket's Customer Satisfaction Survey at www.socket.net/customer/survey.php.
- Do you have suggestions about how we can improve your experience with Socket? E-mail us at openears@socket.net.
- Have you had an exceptional experience with a technical support or customer service agent, or with Socket in general? Tell us about it at kudos@socket.net.
- What do you think about The Socket Connection? E-mail us at editor@socket.net.
- Read why others enjoy being a Socket residential customer at www.socket.net/testimonials or a Socket business client at www.socket.net/clients.
Some Helpful Links...
- View Socket packages for the home (www.socket.net/home) or business (www.socket.net/business)
- Use Socket's Customer Home Page for news, weather, account tools and more at www.socket.net/customer
- For technical support tips and tricks, visit www.socket.net/support
- Helpful step-by-step tutorial videos at www.socket.net/howto
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Disclaimer: This publication provides general information about the subject matter covered. Before acting on any information contained in this publication, please consult with one of Socket's technical or customer service representatives at 1-800-SOCKET-3 to determine its applicability to your particular situation.

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