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(c) 2011 Socket. All rights reserved.
Dear Techie: How do I use Socket's My Account site?
 Log in to Socket's My Account site at www.socket.net/myaccount. |
Earlier this year, we introduced a brand new My Account Center (www.socket.net/myaccount). If you haven't yet had a chance to explore it, here are a few simple tips to get started.
- Establish a login. If you used Socket's previous My Account Center, your login information carried over to the new website. Remember to log in with your full email address. If you do not have a login, give us a call at 1-800-762-5383 to set one up or register using a Socket email address or username. You must establish a separate login for the My Account Center - your Socket email address will not automatically work (but you can create a login with your @socket.net address).
- View bills and make payments. When you first log in, you'll see your current account balance and a link to your most recent bill. Click the "Pay Bill Now" button to make a payment, or navigate to the "My Billing Center" tab to view past bills, change to a mail or email bill or set up an autopayment via credit or debit card.
- View services. Click the "My Services" tab to see a list of your current services. You can also set up additional email addresses online if available with your account.
- Open a trouble ticket. Contact Socket Technical Support about a problem you might be having and let them know a good time to follow up with you later. This works well if you would like to be contacted at a specific time, or if you wish to report a problem outside normal call center hours.
Is there another feature or tool you'd like to see added to Socket's My Account Center? Just let us know by emailing support@socket.net.
Jason Vander Veen
Socket Technical Support
support@socket.net
Have a question for Dear Techie? Send it to editor@socket.net.
Donation Made to Toys for Tots
Socket recently made a holiday contribution to the U.S Marine Corps Reserve Toys for Tots Program, which provides gifts to less fortunate children during the holiday season.
Included in the donation were a total of more than 450 toys, such as puzzles, board games, dolls, cars and more. The toys were distributed throughout Missouri.
"Socket surprised us with an enormous amount of toys that will allow us to help numerous families in Missouri," said Dannie Weddle, a local area coordinator for the Toys for Tots program. "We're very grateful for this generosity."
For more information on Toys for Toys, visit www.toysfortots.org.
Socket employees with donated toys ready for delivery at the corporate headquarters in Columbia, MO.
Socketeer-of-the-Year Named for 2011
 Monthly You-Make-the-Difference award winners for 2011 included (L-R): James Hicks, Jeff Gray, Jason Vander Veen, Dave Sill, Allie Schomaker, Ryan Luff, Nate Howland, Kevin Gandara, Corey Wyatt and (not pictured) John Weant. |
During Socket's annual Christmas celebration, owners George Pfenenger, John Dupuy and Carson Coffman presented Socket's seventh annual Socketeer-of-the-Year Award.
Candidates included Socketeers previously selected as monthly You-Make-the-Difference-Award winners. Fellow employees sent in comments to help the owners decide who best exemplified Socket's Core Values and Beliefs.
This year, the owners selected Allie Schomaker for the award. Allie is a marketing representative who joined Socket in
June 2006. She handles projects such as customer communications, public relations, advertising and more.
Allie is originally from Marceline, MO and lives in Columbia with her husband, Richard, and their two-year-old daughter, Aubrey. In her spare time, she enjoys reading, running, and traveling.
"I love working at Socket because I'm constantly challenged and there is always something new to learn and do," Allie says. "I'm glad I'm making a positive contribution here."
Congratulations and thank you to Allie and to all Socketeers for truly making the difference for our customers at Socket. With hard-working attitudes and exceptional customer service, these individuals embody what Socket aims to be for the people we serve throughout Missouri.
Socketeer Spotlight: Dave Sill, Inside Network Operations Manager
Dave Sill was chosen as Socket’s You-Make-the-Difference-Award winner for December. He joined the Socket team in January 1999 and has since done everything from working with fiber to writing software. In his current role, he maintains Socket's servers, internal office equipment and security systems.
"You can go to Dave with just about anything and he knows the solution," said a co-worker who nominated him for the award.
In his free time, Dave can often be found with his wife, Brandi, and his sons Noah and Leo. He also enjoys biking, running and listening to all kinds of music.
"It's such an honor to know how much my co-workers value my contribution to the company," said Dave. "I've spent my entire adult life here and it's really amazing to see what I've helped accomplish!"
To view other winners, visit www.socket.net/ymtd.
Sites of the Month
Three great websites to check out in January:
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Should I Change My Password?(www.shouldichangemypassword.com)
When a high profile data breach occurs, affected email addresses are stored in this database. Find out if yours is among them and, if so, change your password immediately. -
Living to 100 (www.livingto100.com)
If a healthier lifestyle is among your New Year's resolutions, start with this life expectancy calculator. Find out which lifestyle changes are best for you and how to make them. -
Energy Savers Home Audit (www.energysavers.gov/your_home)
Save on energy costs by going through each part of your home step-by-step and finding out which improvements you can make to slash utility bills.
Do you have a great website to share with others? Send it to editor@socket.net.
Contact Information, Comments and Suggestions
Contact us...
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Find us at:
2703 Clark Lane
Columbia, MO 65202500 Broadway, Suite B
Jefferson City, MO 651015301 Veterans Memorial Pkwy, Suite 103
St. Peters, MO 63376
- Call us at 1-800-SOCKET-3 (1-800-762-5383)
- E-mail your billing and account questions to office@socket.net
- E-mail your technical questions to support@socket.net
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Mail your bill to:
P.O. Box 7716
Columbia, MO 65205 - Make payments online at www.socket.net/myaccount
- Connect with us on Facebook at www.facebook.com/socketinmo
- Follow us on Twitter at www.twitter.com/socketinmo
We are listening...
- Fill out Socket's Customer Satisfaction Survey at www.socket.net/survey.
- Do you have suggestions about how we can improve your experience with Socket? E-mail us at openears@socket.net.
- Have you had an exceptional experience with a technical support or customer service agent, or with Socket in general? Tell us about it at kudos@socket.net.
- What do you think about The Socket Connection? E-mail us at editor@socket.net.
- Read why others enjoy being a Socket residential customer at www.socket.net/testimonials or a Socket business client at www.socket.net/clients.
Some Helpful Links...
- View Socket packages for the home (www.socket.net/home) or business (www.socket.net/business)
- Use Socket's Customer Home Page for news, weather, account tools and more at www.socket.net/customer
- For technical support tips and tricks, visit www.socket.net/support
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Disclaimer: This publication provides general information about the subject matter covered. Before acting on any information contained in this publication, please consult with one of Socket's technical or customer service representatives at 1-800-762-5383 to determine its applicability to your particular situation.
1-800-762-5383