Socket

The Socket Connection

February 2012

  

Chat Live with a Socket Representative
Now available online at Socket's My Account Site.

You can now chat live online with a Socket customer service or technical support representative when you have questions about your account. This means if you are already on Socket's website, or if you prefer to interact with us electronically, a representative is just a click away.

The service is available on Socket's My Account site (www.socket.net/myaccount). Here are a few tips to get you started:
  • Log in to Socket's My Account site. This customer website allows you to view services, pay your bill and much more. If you don't yet have a login, just give us a call at 1-800-762-5383 to set one up. You can also register using a Socket email address or username.
  • Click on the "Live Chat" icon. You'll find it on the upper right corner of the screen. If the icon appears in gray, this means live chat is not available because it is outside Socket's normal business hours (Mon-Fri 8:00 a.m.-10:00 p.m. and Sat-Sun 11:00 a.m.-8:00 p.m.).
  • Start or view a chat. Once you click on the icon, you'll have the option to view previous chat sessions or begin a new one.
  • Chat with a rep. Use the box to enter your questions for the rep. When you are done chatting, just close the window.

If at any time you would prefer to end a chat and speak to a representative, just give us a call at 1-800-762-5383.

We're excited to bring you a new way to ask questions and talk to our local Missouri people. We hope to chat with you soon!

 


In This Issue:
Dear Techie: What are some tips for using the new Socket Webmail site?
Answers to some of your most frequently asked questions.

Socket Visits Local Events
Find out where to meet your local Socket people this spring.

Socketeer Spotlight: Sam Johnson
Meet Socket's You-Make-the-Difference-Award winner for January.

Sites of the Month
Three websites to check out in February.

Contact Information, Comments and Suggestions
Let us know how we're doing! 





(c) 2012 Socket. All rights reserved. 

 



	Dear Techie: What are some tips for using the new Socket Webmail site?


 
As you're likely aware, we recently introduced a brand new Socket Webmail site (www.socket.net/webmail). If you still need a little help learning your way around, here are some tips to get you started:


  • 
		Understanding icons. You don't have to click on an icon to see what will happen. Just hover your mouse over an icon to see the task associated with it.
    • 

  • 
		Selecting or deleting multiple messages. As you go through your inbox, junk or other email folders, you may wish to select several messages at one time (for example, to delete or move them). Just hold down the Control key and click on the messages you wish to select. Or, use the "Select" tools in the purple bar under the message window to select all messages, unread messages or other options.
    • 

  • 
		Delete messages without opening them. If you want to delete a message or multiple messages without opening or viewing first, simply right click the message and select "Move message to trash."
    • 

  • 
		Sort messages.
    • 

    	To sort your messages by subject, sender, date or message size, just click the header above each section (i.e. Subject). To sort in reverse order, click the header again.


You can view an expanded help guide with these tips and more at www.socket.net/new-webmail-help.


We want to help you grow comfortable with the new Webmail site. Please call us at 1-800-762-5383 and we'll walk you through how to use it, as well as answer any questions you have.


Dan Whitney

Socket Technical Support
support@socket.net


Have a question for Dear Techie? Send it to editor@socket.net.



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	Socket Visits Local Events


 
Our team has already started racking up the miles on the Socket vans as we visit home and garden shows and other Missouri events, beginning with the KWIX/KRES/KIRK Lifestyle Fair in Moberly, MO in January.


Throughout the spring months, Socket employees will be hitting the road to visit even more local events. In February, you can find us at:


Kingdom of Callaway Chamber of Commerce Business After Hours: Feb. 7, Aldridge Lounge at William Woods University, Fulton, MO
Polar Plunge to Benefit Special Olympics Missouri: Feb. 18, Stephens Lake Park, Columbia, MO (view photos from a past Plunge event)
Jefferson City Home Show: Feb. 17-19, Firley YMCA, Jefferson City, MO
Callaway County Business Showcase: Feb. 25, Callaway Senior Center, Fulton, MO
Mid-Missouri Home and Lifestyle Expo:Feb. 24-26, Hearnes Center Fieldhouse, Columbia, MO


Hope to see you there!


To learn more about Socket's community involvement and to view more pictures of Socketeers in action, visit www.socket.net/community.



				
				Socketeers Chris (left) and Craig (right) would love to meet you at an upcoming event in your area!


				
				Socket's 2011 Polar Plunge team. Think any of them will be up for another dip this year?


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	Socketeer Spotlight: Sam Johnson, Business Center Analyst


 



				Sam Johnson with Socket


Sam Johnson was chosen as Socket's You-Make-the-Difference-Award winner for January. He joined the Socket team in July 2010, beginning in residential technical support and transferring to our Business Center shortly after. He now helps answer technical questions and troubleshoot issues with Socket's business clients.


"Sam is always there to help in the Business Center, and he's a favorite agent for many of our business callers," said a fellow employee who nominated him for the award.


In his free time, Sam likes to be outdoors and enjoys going to concerts and spending time with friends. If you're looking for him, there's a good chance you'll find him at one of Columbia's downtown establishments.


"I'm quite honored to win the award," said Sam. "I always strive to do my best and help as many people as I can along the way."


To view other winners, visit www.socket.net/ymtd.



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	Sites of the Month


 
Three great websites to check out in February:

 


  • 
		Wallet Garden(www.walletgarden.com)
    
		Take a few minutes to store all the customer service numbers for cards you carry in your wallet. Then if your wallet is ever lost or stolen, you can quickly and easily cancel the cards. (The site doesn't store account numbers or information.) 
    • 

  • 
		Pet MD (www.petmd.com)
    
		Not sure what's wrong with your dog, cat, bird, reptile or fish? Check out this website for advice from vets as well as where to find care, clinics and pet services in your area.
    • 

  • 
		Rerun Check (www.reruncheck.com)
    
		Quickly find out if your favorite show is airing a new episode or a rerun this week.
    • 

Do you have a great website to share with others? Send it to editor@socket.net.



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	Contact Information, Comments and Suggestions


 

	Contact us...

	 


 


We are listening... 


Some Helpful Links... 


 


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Disclaimer: This publication provides general information about the subject matter covered. Before acting on any information contained in this publication, please consult with one of Socket's technical or customer service representatives at 1-800-762-5383 to determine its applicability to your particular situation. 



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