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(c) 2011 Socket. All rights reserved.
Dear Techie: How do I use Socket's New Customer Page and My Account Center?
Our revamped Socket Support Center (www.socket.net/customer) enables you view helpful links for news, weather and more log in to view and add favorite links.
View technical tips and announcements from Socket, or access handy links to check your Socket Webmail or rejected spam messages. More features and tools will continue to be added, including Internet searching.
You can also log in to the NEW My Account Center (www.socket.net/myaccount) to view your Socket services, pay your bill online, open trouble tickets and more.
If you used Socket's previous My Account Center, your login information carried over to the new website. Remember to log in with your full email address. If you do not yet have a login established, give us a call at 1-800-762-5383 to set one up.
We'd love to hear your feedback on our new website and My Account Center. Please send us an email at openears@socket.net with your suggestions or to tell us what features you'd like to see added.
Enjoy the new site!
Socket Technical Support
support@socket.net
Have a question for Dear Techie? Send it to editor@socket.net.
Check Out Our New Website
We've given our website a fresh, new look, along with improved functionality and features!
Visitors to our primary website (www.socket.net) can easily access information about Socket services, expansions and new products. A new blog will feature technology tips and Socket news. Visitors and customers can also check for available services and upgrades.
A new My Account Center (www.socket.net/myaccount) allows you to quickly and easily manage your Socket account and services, including:
- View and pay your bill
- Update your account information
- Review and upgrade your services
- Report a problem
- Add new features to your account
- Edit your payment method
Call us at 1-800-762-5383 to set up a login.
COMING IN AUGUST - Chat live with a Socket technical support or customer service representative!
We want your feedback! What features do you want to see online? Let us know!
Simply email openears@socket.net or call us at 1-800-762-5383.
We hope you enjoy the new website!
Socket's Third Annual Coloring Contest Winners
We received tons of entries featuring creatively decorated local storefronts in our third annual coloring contest!
 The grand prize winning entry by Jenna Elam, age 7. |
Congratulations to our winners!
Grand Prize Winner: Jenna Elam, 7 - Jenna's Hair Salon
1st place (ages 3-7): Sophia Boggan, 7 - Red Roof Store
2nd place (ages 3-7): Kadin Houf, 5 - Jim Irelan's
1st place (ages 8-11): Katie Smart, 10 - Purple and Gold Store
2nd place (ages 8-11): Kate Bedsworth, 10 - Shakespeare's Pizza
Our winners received these great prizes:
Grand Prize: Winner's design on t-shirts for winner and winner's family
1st Prize: Missouri State Fair Tickets (6 tickets)
2nd Prize: Ice cream party for 10
You can look at all the great entries in the Local Means a Lot...Coloring Contest album on Socket's Facebook Page.
Socketeer Spotlight: John Weant, Business Center Analyst
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John Weant was chosen as Socket’s You-Make-the-Difference-Award winner for June. John started at Socket as a technical support representative about three years ago. He currently serves as a tier III business center analyst, resolving tough technical problems for Socket's business clients and assisting with the occasional telephone service installation.
"John has recently gone above and beyond for two different customers that were experiencing trouble," said a fellow Socket employee who nominated John for the award. "He dispatched himself to ensure our customers were up and working."
Originally from Moberly, MO, John has been spending his summer taking bike rides with his family, working in the yard and just enjoying the sunshine. He also likes to play with computers and video games when the weather's not so great.
"I'm very humbled to win the award," John said. "I truly believe everyone at Socket makes a difference, and it's a real team effort here."
Socket's You-Make-the-Difference Award is given monthly to the employee who best exemplifies Socket's Core Values and Beliefs. Recipients of the award are nominated and voted on by their peers. To view other winners, visit www.socket.net/ymtd.
Sites of the Month
Three great websites to check out in August:
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Sales Tax Holiday (http://dor.mo.gov/business/sales/taxholiday/school)
Take a holiday from state taxes on August 5-7 when you make certain clothing, computer and school supply purchases. Visit this website for the details and answers to frequently asked questions. -
True Car (www.truecar.com)
Looking to determine a fair price for the new car you want to buy? Compare sticker prices for various makes/models with what other buyers actually paid. -
Yummly (www.yummly.com)
Planning meals around a specific food allergy or dietary restriction can be difficult and time-consuming. This site helps with specific filters based on ingredient, diet and more.
Do you have a great website to share with others? Send it to editor@socket.net.
Contact Information, Comments and Suggestions
Contact us...
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Find us at:
2703 Clark Lane
Columbia, MO 65202500 Broadway, Suite B
Jefferson City, MO 651015301 Veterans Memorial Pkwy, Suite 103
St. Peters, MO 63376
- Call us at 1-800-SOCKET-3 (1-800-762-5383)
- E-mail your billing and account questions to office@socket.net
- E-mail your technical questions to support@socket.net
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Mail your bill to:
P.O. Box 7716
Columbia, MO 65205 - Make payments online at www.socket.net/myaccount
- Connect with us on Facebook at www.facebook.com/socketinmo
- Follow us on Twitter at www.twitter.com/socketinmo
We are listening...
- Fill out Socket's Customer Satisfaction Survey at www.socket.net/survey.
- Do you have suggestions about how we can improve your experience with Socket? E-mail us at openears@socket.net.
- Have you had an exceptional experience with a technical support or customer service agent, or with Socket in general? Tell us about it at kudos@socket.net.
- What do you think about The Socket Connection? E-mail us at editor@socket.net.
- Read why others enjoy being a Socket residential customer at www.socket.net/testimonials or a Socket business client at www.socket.net/clients.
Some Helpful Links...
- View Socket packages for the home (www.socket.net/home) or business (www.socket.net/business)
- Use Socket's Customer Home Page for news, weather, account tools and more at www.socket.net/customer
- For technical support tips and tricks, visit www.socket.net/support
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Disclaimer: This publication provides general information about the subject matter covered. Before acting on any information contained in this publication, please consult with one of Socket's technical or customer service representatives at 1-800-SOCKET-3 to determine its applicability to your particular situation.
1-800-762-5383