You are here

Residential Bundle Frequently Asked Questions


We don't like a lot of fine print.

And we're pretty sure you don't either. If you've dealt with other communications companies, you're probably asking yourself, what's the catch? With Socket, there isn't any.

That's why we've created this FAQ page - so that we can clearly and concisely answer some common questions people have while chatting with our representatives. Maybe after reading the answers, you'll agree with us that the key to good business is quality service and products, not deceptive billing and contracts.

Click on a question to go to the answer

What does the Residential Bundle include?

Our residential bundle package includes unlimited local home phone service, $0.06 per minute long distance calling, and High-Speed DSL Internet. This also includes a free wired modem rental which is not included in the Naked packages. All taxes and fees are included, so your monthly bill is easy to understand and never changes.

What additional features are available?

We have a number of add-ons that you may want with your package. We offer e-mails, spam filters, additional calling features, caller ID, anti-virus software, and free local support & customer service.

How long will I be under contract?

With Residential Bundles, you won't be. We believe in our service quality and don't require contracts because we don't think we need them. If you don't like our service, we don't think you should have to pay an expensive cancellation fee.

Can I keep my phone number?

Absolutely, as long as you do not make any move to cancel your current service. While other companies would not do so maliciously, placing a cancellation order even for a later date will often cause your number to be removed from where we have access to it. We may need to have your current account number provided as well.

Is it VoIP?

No. Our phone service is true phone service, not Voice over IP. It is a dedicated line directly to your house just like a phone always has been. We do however serve Internet services over the phone lines, but not vice versa.

What additional fees will I have to pay?

All monthly taxes and surcharges are built right into your package, so you don't have to worry about surprises on your bill. We don't offer introductory pricing or graduated pricing plans because we don't like paying more for the same thing any more than you do.

What are the equipment fees that might not be included in service prices?

A wired modem is included with Residential Bundle pricing. A wireless router can be rented for $5.00 per month from us as well.

What's the installation process like?

Quick and painless, we do most of the work on the back end without you even needing to be there. If you are needed for our installation process one of our friendly installers will help make sure your service is up and running properly.

What kind of Customer Support will I have with my services?

The best kind! Local Missouri tech support representatives and short hold times are a point of pride for us. When you call us for support, you'll speak to a fellow resident of Missouri, and in a timely manner. We don't like to keep our customers waiting any more than they enjoy being on hold.

Will new lines and equipment be installed?

No. We use existing phone lines to provide services, but we may install a modem or router to provide Internet.

Will there be any downtime when transferring providers?

Usually, yes. It can be as little as 15 minutes, however sometimes it may last longer. In the event that you need to cancel your current services with another provider immediately, we will do all we can to get you up again quickly and help with the transition.

Will Socket assist with inside wiring problems?

Unfortunately no. While we would love to be able to, we need to focus on bringing service to all our customers. For us to dispatch for internal wiring we would require a charge of $60 per hour. We find that many personal electricians can work for less, and as a smaller local company we want to encourage the support of local businessmen & women.


What kind of taxes and fees are included in the prices?

All of them. You won't have any surprises on your bill with Socket. Here are some examples of how the taxes break down in different service locations and an explanation of what each of the taxes actually are.

Federal Excise Tax

The federal telephone excise tax is a statutory federal excise tax imposed under the Internal Revenue Code in the United States on amounts paid for certain "communications services." This tax was a originally started as a luxury tax in 1898 to fund the Spanish-American War; tax receipts now goes to general revenue, State, County, and City Sales Tax.

These are taxes imposed on sales of good and services by various government entities. The state of Missouri has a 4.225% sales tax. Other sales taxes may apply and will vary by customer location and jurisdiction.

City Franchise/License Tax

These are taxes imposed by cities that are applied specifically to telecommunications companies for the privilege of providing telecommunications services within city boundaries.

City/County E911 Tax

(Enhanced 911 Surcharge) This fee is authorized by state law and county voters to pay for the 911 or E911 emergency dispatch systems that can locate the caller's address.

Missouri Universal Service Fund

This surcharge is designed to recovery mandatory contributions to the Missouri Universal Service Fund that was established to help low-income and disabled Missourians receive discounts for voice telephone service. For more information please see www.missouriusf.com.

Federal Universal Service Fund

This surcharge is designed to recover mandatory contributions to the Universal Service Fund that is used to support affordable access to phone service for customers with low incomes and in high cost areas (such as rural areas) and to libraries, schools and rural health care providersĀ for Internet access. For more information, see www.fcc.gov.

Relay Missouri Surcharge

This fee is authorized by state law and the PSC to fund the special telephone system that allows the hearing impaired to make and receive phone calls and the Adaptive Telephone Equipment Program that provide equipment for the hearing impaired to access the phone network.