Jim Quisenberry - Socket's You-Make-The-Difference Award Winner for October 2014!


Congratulations to Jim Quisenberry, Field Services Technician, for being named the October recipient of Socket’s You-Make-The-Difference award!
 
Jim started at Socket in 2012 as a field services technician, and was soon promoted to department supervisor. Additionally, he is now responsible for the development of a construction team for Socket’s outside plant builds, including fiber drops for both residential and business customers.
 
 “I applied [to Socket] after reading about the rural fiber to the home project, and wanted to be a part of it,” said Jim. “A bonus for me was learning about how [Socket’s] network and telephony in general works.”
 
Originally from Mexico, Missouri, Jim has always been a musician. In his free time, he is a vocalist and lead guitar player in local band Primitive Soul, which regularly plays shows all across mid-Missouri.
 
“Receiving this award is special since it’s awarded by my coworkers,” said Jim. “I’m grateful that they think I deserve this.”

Socket Fiber Story: Debbie Slaughter


Debbie Slaughter had been waiting a long time for another option for Internet service.
 
“When they told us Socket was putting in fiber optic, we were through the roof,” said Debbie. “We started with dial-up, then tried satellite. And every time it rained or snowed, we lost Internet.”
 
Now, no matter what the weather, Debbie and her family have a blazing fast connection. Additionally, she’s bundled in phone service as well, to ensure her family can always make calls, no matter how spotty their cell service gets.
 
“I can tell you – Fiber is 100% better than satellite Internet.”
 
Hear Debbie’s Story.

Socket Visits Mizzou's Off-Campus Housing Fair!


Friday was below freezing, but it didn't stop hundreds of students from visiting Socket at the MU Off Campus Housing Fair.
 
We've been attending the fair for several years, but we pulled out all the stops this time. The marketing team hauled oodles of promotional material, including 300 shirts and by the sixth hour our supplies (and employees) were exhausted!
 
Socket’s customer service and flat rate pricing came as a welcome surprise to many students frustrated with their current providers. If you're wondering if Socket is available where you live, or where you plan to move, visit www.socket.net/prequalify to see available packages and speeds at your address.

Socket Fiber Story: Philip Walters


 
Philip Walters lives five miles outside of Fulton, and couldn’t wait for Socket’s new Fiber services to reach him.
 
“When the fiber came down the road, I just knew I’d love it. Every other system we had tried out here had been challenging, so it wasn’t even a question that we’d try the fiber once it was available.”
 
Now that he has it, he’s been able to work remotely – while still enjoying rural living.
 
“It’s always been a dream… I’ve got the option now of connecting to our server and doing work as if I was in our office in Chicago!”
 
Hear Phillip’s Story:

Reduce Computer Strain With 5 Quick Tips


Many computer users experience pain, strain, and soreness after a long day in front of their computer, either at home or at work.  However, just a few slight adjustments to your workstation can reduce the daily fatigue and strain resulting from long days in front of a monitor.
 
Here are five easy items to adjust that will leave you feeling better all day:
 

  • Chair – Adjust your seat before fixing up everything else in your workstation. Your hips should be as far back as they can go in the chair, and your knees should be a little lower than your hips. Adjust the height until your feet are flat on the floor.
  • Monitor – Once your chair is adjusted, sit down and make sure the top of your screen is level with your eyes and about an arm’s length away. This will reduce craning and neck strain.
  • Keyboard – When typing, make sure your wrists are neutral - not bent up or down. Line up the “b” key with your bellybutton, and relax your shoulders.
  • Mouse – One way to reduce stress on your dominant hand is to alternate mouse usage between hands. Yes, you’ll probably feel weird using a mouse on the other side of the computer, but you’ll get used to it within a day or two. Make sure that mouse movement is coming from your elbow, rather than your wrist.
  • Phone – If you’re frequently taking calls at your desk, don’t use your shoulder to cradle the receiver! Free up your hands by using a headset instead – your neck will thank you.

Of course, no matter how well your work station is set up, it’s always important to take short breaks every hour or so. Grab a drink, stretch, or take a little walk – anything to get your blood flowing and reduce muscle strain.
 
With these tips, you’ll start feeling happier, healthier and a little less sore at the end of the day.

Socket Fiber Story: Sharon Wright


 
Initially, Sharon Wright had some reservations about installing Fiber to her home. What would she possibly need it for? And why was it any different than satellite?
 
She was a little surprised when Socket’s owner himself offered to sit down with her to go over her concerns.
 
“Carson invited us over to the office… didn’t rush us through, asked what questions we had, and was very kind and helpful,” said Sharon. “I like it when an owner appreciates his customers. We were very much impressed.”
 
Now that she has Fiber, she can’t imagine going back to any other service.
 
“I use it for email, looking up history… Any time I need a recipe, or something medical, or news,” said Sharon. “Oh! And games! We have games on it, and I love the games!”
 
Hear Sharon’s story in this video.

Manage Your Multimedia Multitasking


If, like most technology users, you’re convinced that you’re a successful multitasker… you’re probably wrong. Multiple studies have shown that multitasking leads to slower and worse performance, and that we simply aren’t as good at it as we think we are.
 
While it’s now almost universally accepted that texting while driving is often as, if not more, dangerous than drunk driving, many of us still allow ourselves to be distracted by our phones and web browsers when trying to accomplish other tasks.
 
Whether you’re trying to get your work done, study for an exam, or just getting in some good time with a book, focusing can help you get it done better and faster. Here are some tips for staying on task:

 
Disable Notifications:
Does your phone buzz at you every time you get a text, tweet or Facebook message? Just turn it off. Disable the social media notifications, and set your phone to Do Not Disturb. Or just silence your cell and put it out of sight.
 
Close Your Email Client:
Resist the urge to check your emails. Set aside a specific time to go through your inbox, rather than dropping what you’re doing as soon as you see something arrive.
 
Clean up:
A desktop full of open tabs, notifications and windows can distract you from the task at hand. Close all programs you aren’t using, and refrain from opening up web pages to read “later.” In fact, if you don’t need to, don’t open your web browser at all.
 
Set Timers:
There’s always the option of setting a good old-fashioned egg timer, and forcing yourself to work on whatever you’re doing until it goes off. If your self control doesn’t allow for a solution that simple, try one of these applications:
  • For Mac: Self Control – Enter in a URL and Self Control will prevent you from accessing it for up to 24 hours. Uninstalling the app won’t disable the timer, either.
  • For Chrome: Nanny – Block specific URLs, or set timers to restrict how long you can be on a site.  You can also have certain sites blocked on just weekdays or during work hours.
  • For Firefox: LeechBlock – Like Nanny, you can block sites or create timers. LeechBlock will also keep track of the time you spend on your “block” sites, so you can better see where you’re getting distracted.

With these tips, you can minimize the distractions and get that work done – leaving you plenty of time to catch up on Facebook guilt-free!

It's Customer Service Appreciation Week!


Here at Socket, everyone is involved in creating an exceptional customer experience. So when it comes to celebrating Customer Service Appreciation Week, everyone gets to join in!
 
We began this week with a hot breakfast waiting for the staff, and followed up with an ice cream social on Wednesday. We've also been sprinkling some gift card raffles in throughout the day as well.
 
Of course, the best gift we can get this week is feedback from our customers! If you've had an above-and-beyond customer service experience with Socket, take a moment to tell us about it by emailing kudos@socket.net. We'll pass along your thanks to the rep that took care of you, as well as their supervisor.

 
 
 
 
 
 
 
 
 
 
 
 

The Definition of Broadband Is Outdated – Let’s Change It


Recently, several Internet service providers have balked at the idea of broadband service being reclassified as 10 Mbps by the FCC. Socket is not one of them.
 
Under current FCC definitions, broadband in the United States is defined as 4 Mbps. Any ISP seeking to build out a broadband network using government funding or subsidies must therefore provide speeds of at least 4 Mbps to the users they plan to serve.
 
Socket received funding through the American Recovery and Reinvestment Act of 2009 to build a fiber network to the underserved residents of rural Boone and Callaway Counties. This network currently provides speeds of at least 100 Mbps per household (25 times faster than the minimum), with faster speeds available to business customers. And we’re hoping to push that speed even higher.
 
Technology marches faster than anyone ever predicts. Just four years ago, the definition of broadband was a mere 768 kbps – that’s kilobits. The idea that those speeds would be adequate for people working from home or taking online classes today is unthinkable. So what will that threshold be in 2020?
 
Building new networks is costly and time consuming, and as a result, any company hoping to do it will need significant funding. It was true of both our power grid and our landline telephone system, and those networks have provided an immeasurable benefit to our nation as a whole.
 
Using these funds confers a responsibility to provide a broadband network that will have an equally beneficial effect – one that will last for decades to come. A 4 Mbps network does not meet those standards. In fact, a 10 Mbps network may not, but it’s at least a step in the right direction.
 
Add your voice to the conversation – learn more about what other ISPs are saying, and check out the full FCC proposal here.

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Who is Socket

Founded in 1994, Socket is a Missouri-based telephone and Internet service provider with the largest service area in the state.

Socket is a privately held company that provides families and businesses a choice for local and long-distance phone and Internet service. We combine the highest quality customer service with in-depth technical knowledge.

Our network serves more than 20,000 residents and businesses in more than 400 Missouri cities, and our customers enjoy simple billing and quick, friendly service.
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